We want you to be 100% happy with your purchase and your shopping experience with us.
You can return UNOPENED, NEW and UNUSED items within 7 days of delivery for a full refund of the ITEM purchase price (less 15% restocking fee.) Please be aware that the cost of return post is yours.
LOG in to your Account. GO to Resolution Centre and open a dispute. We will be in contact as soon as possible to discuss the problem and resolve quickly.
NOTE: we will NOT accept returns on wigs, hats, books, magazines, cd's, glitter, glitter gel, body paint modesty covers, practice pads, alcohol activated makeup, grease makeup, prosthetic moulds or prothetics, so please choose carefully.
If you received items damaged in transit, please take photos of the damage, including the packaging and email us within 48 hours. We will need images and details for insurance purposes. We will be in touch as soon as possible to discuss replacement or refund.