Shipping

If you want to purchase something small and lightweight such as a stencil or two, or up to two 32g paint cake/ rainbow cakes, feel free to contact us by phone or email.  If it will fit in a regular envelope and go completely in the letterbox, we can send for the cost of stamps, however be aware there will be no option for tracking and no refunds if the item is lost in transit.  

PLEASE HAVE YOUR ORDER THROUGH BY 12 NOON WST TO BE GUARANTEED SAME DAY DISPATCH.  

Within Australia -

Postage Options. 

REGULAR POST - Australia Post satchel.  Australia Post may leave your package if no one is home, or card for later collection. We have no control over which, therefore please choose your shipping method carefully.  Authority to leave is default.  If you have any concern about a package being left, please choose "NO" to authority to leave at checkout. Our postage labels are generated with Auspost software online and packages are trackable.  Face Paint Supplies Perth cannot be held responsible for packages lost or stolen once handed over to the Post Office.  Please allow up to 7 BUSINESS days for delivery.  If your package has not arrived within 7 days, please contact us so we can lodge an investigation with Australia Post.

Express TO PO BOX - Australia Post ONLY.  Delivery time when posting Express with Australia Post is subject to the Express Network terms and conditions.  Our store is just outside of the metro area, so even if your postcode is within the network, it cannot be guaranteed next day, given our own location.   Please allow up to 3 BUSINESS days for delivery.  If your package has not arrived within 3 days, please contact us so we can lodge an investigation with Australia Post.

EXPRESS -  Toll Priority.  We have found that this is (in most cases), the fastest service.  Generally next, or 2 business days, but can take longer to remote areas.  You have the option of signature on delivery, or Authority to Leave.  Choose Authority to Leave (this is default at checkout) at your own risk.  If you have any concern about a package being left, please choose "NO" to Auth to Leave at checkout. Face Paint Supplies Perth cannot be held responsible for packages lost or stolen once lodged and collected by the courier service.  If you have not received your package within 2 business days, please contact us so we can follow up with the courier. PLEASE BE AWARE THAT THERE WILL BE NO REDELIVERIES with TOLL.  IF YOU ARE NOT LIKELY TO BE HOME TO SIGN, THINK ABOUT HAVING THE PACKAGE DELIVERED TO YOUR WORKPLACE.

Dangerous goods will go Toll, by road only, to a residential or business address. (No PO Boxes.) No dangerous goods items can be shipped outside of Australia. Please be aware that if you have DG and non DG items in your order, the whole order will go by road.  DG items will incur an additional $13 to WA metro addresses and $23 everywhere else (invoiced separately).

 

AS OF OCT 2017 - Postage price is based on invoice total.

Invoice total

$AUD

Regular Post (AUSPOST)

up to 7 business days

Express (Auspost)

1-3 business days

Express Post (TOLL Priority) No PO Boxes

1-2 business days

Up to $100

$8.95

$12.00

$12.00

Over $100

FREE

$10.00

$8.00


INTERNATIONAL Shipping will be charged on weight HOWEVER 

We charge an estimated base rate of $28 AUD at checkout. Once the order is packed, weighed and the correct postage amount calculated, we will amend by refunding the difference if overcharged, or contact you for payment if undercharged.  

Delivery times will vary depending on your location.  We will let you know the estimated time for delivery before sending, however if held by customs for any reason, it can take considerably longer.  Once the package is handed to the postal service, we have no control.  

Please be aware of any regulations for importing goods into your country.  You may be liable for import duties /taxes /customs fees.

Go to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ to get a better idea of the cost. Click on the TAB Overseas. Use the FROM postcode 6172 and enter your country.  This will give you all available options, from economy to courier.

If you prefer, you can email your wishlist and we will quote the actual shipping cost prior to ordering.